Week of September 11th, 2023
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Disclaimer: The views and opinions expressed in this article are those of the author, and they do not necessarily reflect the official policy or position of any other agency, organization, employer, or company. Assumptions made in the analysis are not reflective of the position of any entity other than the author. As critically-thinking professionals, these views are always subject to change, revision, and rethinking at any time. They are not to be held in perpetuity.
RecOps: Hardware versus Software Issues by Jeremy Lyons:
Tl;dr: Asking questions is necessary in RecOps for diagnosing an issue. Some issues are fixed quickly; others take more time due to complexity.
When working in Recruiting Operations (RecOps), you have to understand the difference between hardware and software issues in order to be successful. In some situations, it is easy to spot the type of issue you have; however, in other situations, it is more complex. Both present different degrees of difficulty and require different skills to solve.
What is a hardware issue, and what is a software issue?
Hardware issue - A hardware issue is an issue that can resolved by changing the “hardware” involved. This could be anything from finding a point solution (e.g. an analytics or scheduling platform) to replacing a faulty part in one (e.g. finding a new interviewer because the current interviewer always cancels). In people, this could be something like hair color.
Software issue - A software issue is an issue that lacks a point-solution type resolution because it is more interconnected with other parts of the system/program. In people, this could be unconscious biases or personality quirks (e.g. stubbornness). In order to solve it, you have to understand the root causes of the issue and address those before moving forward.
How does this manifest in recruiting and why is that important?
Recruiting started out as a hardware issue solver but has since evolved into a software issue solver too. In remit alone, recruiting is there to solve a people problem (a hardware issue) at a company by filling roles. As technology has evolved and teams are more data-driven, Recruiting (note big R) now acts as a talent advisor, helping companies change their culture, demographics, and skills make-up (a software issue).
Where does RecOps enter the picture?
RecOps evolved to solve hardware and software issues within a Recruiting team and across a company.
What are some hardware issues that RecOps solves?
Finding tools like an ATS, sourcing platform, etc
Creating trainings and trainings (and replacing old ones)
Pulling reports and building dashboards
What are some software issues that RecOps solves?
Determining why the company has outgrown its current ATS
Designing culturally appropriate trainings to help make interviewer’s aware of their biases in the interview process
Analyzing the data and processes to understand where a company is introducing bias that leads to only a specific group of people getting hired
How does a RecOps professional determine if they are dealing with a hardware or a software issue?
By asking Why questions. RecOps nearly always starts with a Why question. That is something of a simpler way of saying, conducting root cause analysis. But going back far enough on the Why questions, more and more will start to avail themselves.
Sometimes the Why is simple (e.g. Why do we need a new ATS? We’re not getting good reporting; we need a better feature set, cost, etc). Other times, it is incredibly complex (e.g. Why do we keep hiring only men? I looked at the internal and external data for these roles and there are more women here. Why haven’t the women progressed in the role? I’ve reviewed the hiring process and looked at all the structured interview questions. Why has the hiring process not worked? …).
_______
What is the backstory for why you call these a hardware/software issue?
When I started working in tech, I worked for a company that ran a content delivery network (CDN). Here is a quick overly simplifaction of a CDN:
Websites need a way to send you information
You need a way to send requests to the website for that information
The CDN is the road/pipe between you and the company and also the delivery driver
Building a CDN is incredibly expensive because of the infrastructure costs (e.g. building/maintaining servers and points of presence (aka POPs), and the cyber-security/coding involved) so most companies opt to use companies that specialize in CDNs (i.e. Fastly, Cloudflare, Edgio, Akamai, etc).
Working around both the teams that built and maintained the servers and the ones coding everything, taught me that there is a big difference between the hardware and software community within a tech company. Both sides like to point fingers, more often in a friendly way than not, at one another when an issue pops up. It is also why one of my go-to jokes is “How many software engineers does it take to screw in a lightbulb?” (the answer is 0, that is a hardware issue).
Articles / Clips
Articles
Recruiting Operations: Coordinator Growth by Jeremy Lyons
Recruiting Operations: Org Structure by Jeremy Lyons
If you are a Recruiting Leader and putting together growth plans for your RecOps teams, these can act as helpers
Permanent Articles
Editor Note: If you hear of any articles, feel free to share in the comments! They will be featured in the upcoming week's edition. If you would like to submit your own article, reach out to hello@recopscollective.com.
Job Board
Americold Logistics - Global Manager, Talent Acquisition Operations
Regeneron - Manager, Talent Operations & Solutions
Sixt - Talent Acquisition Analytics and Process Manager - Remote
SiTime Corporation - Sr. HR Operations and Systems Specialist
Merakey - Talent Acquisition Operations Specialist
Inova Health Systems - Talent Acquisition Operations Analyst
Editor Note: We are not sponsored by nor affiliated with any of the above-listed companies so we have no financial incentive to share these roles. We are sharing these opportunities for the community and only post roles from the company's website. We encourage possible candidates to research each one as their inclusion does not mean we support the companies or their values. Here is the list to previously listed jobs, which may or may not be available
Additional Resource
ChartHop's PeopleOps Job Board will be a permanent fixture. (Disclosure: ChartHop is not paying for advertising space)
iCIMS's HR professionals job board aggregates all the HR jobs across their customers. (Disclosure: iCIMS is not paying for advertising space)
Denys Dinkevych's remote job board, which aggregates jobs from all the major ATS
**New Edition ** Jobvyne - Job seekers are 7X more likely to get a job interview if they are referred to a role. JobVyne allows professionals to share their connections with each other and search for jobs based on whether anyone can provide a warm introduction to a company. For the RecOps folks out there, here is the HR and Talent Acquisition job board.
Editor Note: If you hear of any roles, feel free to share in the comments! They will be featured in the upcoming week's edition.
Boolean Strings for Specific ATS Job Search
inurl:boards.greenhouse.io ("talent acquisition operations" OR "recruiting operations" OR “ta ops” OR "RecOps" OR "Recruitment Operations" OR "Recruitment Ops" OR "Recruiting Ops") remote OR virtual OR “work from home” OR anywhere
inurl:jobs.lever.co ("talent acquisition operations" OR "recruiting operations" OR “ta ops” OR "RecOps" OR "Recruitment Operations" OR "Recruitment Ops" OR "Recruiting Ops") remote OR virtual OR “work from home” OR anywhere
inurl:jobs.ashbyhq.com ("talent acquisition operations" OR "recruiting operations" OR “ta ops” OR "RecOps" OR "Recruitment Operations" OR "Recruitment Ops" OR "Recruiting Ops") remote OR virtual OR “work from home” OR anywhere
Modified Strings from Steve Levy
site:boards.greenhouse.io intext:”recruiting operations manager”|”recruiting operations”|”recruiting”|”talent acquisition operations manager”|”talent acquisition"
site:jobs.smartrecruiters.com intext:”recruiting operations manager”|”recruiting operations”|”recruiting”|”talent acquisition operations manager”|”talent acquisition"
site:jobs.lever.co intext:”recruiting operations manager”|”recruiting operations”|”recruiting”|”talent acquisition operations manager”|”talent acquisition"
site:myworkdayjobs.com intext:”recruiting operations manager”|”recruiting operations”|”recruiting”|”talent acquisition operations manager”|”talent acquisition"
site:icims.com inurl:jobs intext:”recruiting operations manager”|”recruiting operations”|”recruiting”|”talent acquisition operations manager”|”talent acquisition"
site:careers.peopleclick.com intext:”recruiting operations manager”|”recruiting operations”|”recruiting”|”talent acquisition operations manager”|”talent acquisition"
site:apply.workable.com intext:”recruiting operations manager”|”recruiting operations”|”recruiting”|”talent acquisition operations manager”|”talent acquisition"
site:*.taleo.net intext:”recruiting operations manager”|”recruiting operations”|”recruiting”|”talent acquisition operations manager”|”talent acquisition"
site:oraclecloud.com inurl:job intext:”recruiting operations manager”|”recruiting operations”|”recruiting”|”talent acquisition operations manager”|”talent acquisition"
site:jobs.jobvite.com intext:”recruiting operations manager”|”recruiting operations”|”recruiting”|”talent acquisition operations manager”|”talent acquisition"
site:*.teamtailor.com inurl:jobs intext:”recruiting operations manager”|”recruiting operations”|”recruiting”|”talent acquisition operations manager”|”talent acquisition"
site:*.recruitee.com intext:”recruiting operations manager”|”recruiting operations”|”recruiting”|”talent acquisition operations manager”|”talent acquisition"
inurl:careers intext:”intext:”recruiting operations manager”|”recruiting operations”|”recruiting”|”talent acquisition operations manager”|”talent acquisition" intitle:”recruiter|recruiting|talent|talentacquisition|operations"
#YourNextHire / People Looking In the Community
Short Bio
I'm looking for my next role after being impacted by a reduction in force at Airtable. I joined Airtable Recruiting in 2019, just in team in time to see the company reach 100 employees, and then 10x in a matter of years. I've designed and implemented large-scale programs often resulting in significant company savings, partnered closely with critical vendors, and lead a team of 6+ full-time recruiting coordinators.
Target Roles
Recruiting Operations Manager, Chief of Staff, Program Manager
If you, or someone you know, is interested in being featured, use this form. Please only submit yourself.
Here is a Google Sheet View for a list of people previously featured and still looking,
🎉 Reminders 🎉
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Until next week 😊