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How to Say No in RecOps
About three weeks ago, we featured a piece by Brandon Wadley on how never saying no will destroy you, especially in the RecOps space. Last week, we chatted with Mark Tortora in the lead-up to the RecOps Conference, and one of the key elements of the conversation was the art of saying no.
Why is saying “No” difficult, especially in RecOps?
Saying “No” is hard because it is an emotionally charged word with heavy amounts of nuance and tonality. Not spending too much time there and saying “No” to someone can also feel highly uncomfortable. If you are a Gen II RecOps professional, you likely came up as an RC, where your opportunities to say “No” were limited. Even when you had to say “No”, if it was to a candidate, you had to devise an alternative solution. If it was to a stakeholder, you were likely informing the Recruiter you worked with, and they handled the delivery. As you worked your way up, this awkwardness likely dissipated a little, but the original code is still in your system, and it can be hard to break away from negative feelings.
Can No be tactical?
As Mark’s video and Brandon’s post point out, "No" can be quite tactical, especially when it is used effectively pivot. The key is to learn an alternative phrase(s) you can use that you feel comfortable with and then the style of how to deliver it that demonstrates strategic thinking. If you are opting to decline something, always work to quantify it, whether with a trade-off or a data-backed response.
Is “No” hard in just English-speaking countries?
Nope—it is actually hard in other cultures, too. During my time in Japan, we were always told never to use the word "no" but rather an indirect version that delivered the same message. If you are interested, here is an article about that.
RecOps Updates
RecOps Conference - 5 Weeks until showtime, here is a link for a 15% discount. You will also get a digital copy to James Colino’s book closer to the event and Luke Eaton’s surprise gift. If you're having trouble convincing your company or manager to send you, reach out, and we’ll chat with you about it. This event is for the community, so we want to help you.
RecOps—We’re going to work hard to train the prompts. If you haven’t used the GPT yet, it is available in the OpenAI store and free to use.
Articles / Industry News
Articles/Graphics/Podcasts/Posts On Our Radar (sorted by type - Bolded denotes individuals)
Al Dea’s 6 Ideas About Work (article)
Ryan Stewart’s Don’t Fear the Robots: 4 Questions to Reduce Fear of AI in Hiring (article)
Forbes’s Are CFOs Prioritizing Talent Strategy (article)
RecruiterFlow’s RecOps 101: Mastering Efficient Recruitment Operations (article)
Recruit CRM’s 8 quick tips for highly effective candidate communication (article)
Tribepad’s 12 ways AI could change small business recruitment (article)
Martyn Redstone’s The Hidden Frameworks That Shape Our Conversations (and How to Use Them in HR and AI) (blog)
headcount365’s A Recruiting Leader’s Guide to the QBR (Quarterly Business Review) (guide)
Screenloop’s First-Time ATS Buyer’s Guide (guide)
Brainner’s EP 150: AI solutions for modern hiring with Brainner’s Co-Founders, Fede Grinblat and Guillermo Gette (podcast)
Cronofy’s The Changing Candidate Experience and Tech to Streamline Interview Scheduling (podcast)
Manatal’s EP111: Wise - How TA and Management Can Align on Skills (podcast)
CandorIQ’s Global Workforce Management: Navigating Complexity w/ Data & EOR Solutions (video)
Metaview and Deel - How Deel Hires (video)
Industry News (sorted alphabetically with space in the RecOps community in parenthesis)
Ashby (AiO) - New Feature: Set thresholds for your DEI reporting
candidate.fyi (Candidate Experience/Scheduling) - New Feature: Recruiting Events
Gem (AiO) - New Feature: Job Openings & Headcount Management
GoodTime (Scheduling) - New Feature: Interview Portal (part of Experience+)
iCIMS (ATS) - Update: Candidate Experience Management
Lever (ATS) - New Integrations: Calyptus, Embloy Platforms, Private Eyes Screening Group, Refer.IO, Screened, Searchless, SRA Screening and Zelt
Metaview (Interview Transcription) - Feature: Capture incoming phone calls from candidates
Praisidio (Analytics) - New Feature: Exclusion sets
SmartRecruiters (ATS) - Feature highlight: AI-driven recommendations
Permanent Articles
Recruiting Operations: Dictionary & Resources
Job Search
National Veterinary Associates - Manager, Talent Acquisition Technology and Operations
Uber - Program Manager, Tech - Talent Acquisition Technology
Here is the list of previously listed jobs, which may or may not be available.
Additional Resource
ATS Specific Job Boards
iCIMS's HR professionals job board aggregates all the HR jobs across their customers
Workable’s job board aggregates all jobs for companies that use Workable
SmartRecruiters’ job board aggregates all jobs for companies that use SR
Denys Dinkevych's remote job board, which aggregates jobs from all the major ATS
Drew Callin’s list of VC and PE job boards for their portfolios (pay attention to the comments too here since there are more)
TrueUp - Has a fantastic job board filled with information others don’t like the last time the company did a layoff, application experience based on the ATS, and more.
Boolean Strings for Specific ATS Job Search
We’ve consolidated our list of boolean search strings for RecOps professionals to make them more accessible for everyone. Check out the list here. Kaitlyn Elting also built a generator for you if you are worried about your attention to detail.
Thank you to Steve Levy for contributing so many beautiful and Gabi Preston-Phypers for QA help. Follow both of them for excellent boolean and sourcing content.
#YourNextHire / People Looking In the RecOps Community
Short Bio
As a proven problem solver with a bias for action, I solely scaled the global recruiting ops function at a public tech company with a 2000+ headcount. I strategically consolidated our tech stack, resulting in cost savings of over $250,000. Most notably, I led the ATS migration from Lever to Greenhouse and pioneered our first ATS<>Workday integration to automate manual data entry and promote data integrity. My ability to extract actionable insights and flip them into strategic initiatives also boasted a 10% reduction in time to hire QoQ. I'm hungry to build up another RecOps program or find ways to optimize existing ones and drive value right back to a business!
List of areas you are looking for:
Recruiting (Ops) Program Manager
Sr/Lead Recruiting Ops Specialist
Recruiting/People Analyst
Are you a RecOps professional looking for work? If you have 5 minutes, take the opportunity to complete this quick questionnaire. Not only will you be featured in an upcoming Roundup, it will also help us mention your name when people ask for referrals.
Here is a Google Sheet View for a list of people who were previously featured and are still looking.
Events
Week of September 23rd
Pinpoint - Metrics that Matter: Data Insights for Effective Recruitment
TeamOhana - The Pre-IPO Headcount Playbook: Driving Operational Excellence at SeatGeek
Tribepad - Tribepad Pro and Tribepad Gro demos
Week of September 30th
RecruiterFlow - Mastering Job Ads: Live Critique and Expert Tips with Mitch Sullivan
Brighthire / Greenhouse - A Game-Changing Combination for Efficiency & Quality of Hire
CoderPad / AssessFirst / Pipplet - Better Assessments, Happier Candidates
October 2024
WeAreLATech - Podcast Panel and Brunch: "LA Tech Community Builders" LA #TechWeek and Female Founder Showcase LA #TechWeek (all events)
November 2024
TalentNet Media’s - TalentNet Live Conference
🎉 Reminders and Disclaimers 🎉
If you’d like to contribute a job, an article (one you found or wrote), or you are a company and have a product update you want featured, contact Jeremy Lyons.
Please use this form if you or someone you know would like to be featured in our #YourNextHire section. The only condition is you are a RecOps professional.
Disclaimer #1: The views and opinions expressed in this article are those of the author, and they do not necessarily reflect the official policy or position of any other agency, organization, employer, or company. Assumptions made in the analysis do not reflect the position of any entity other than the author. As critically thinking professionals, these views are always subject to change, revision, and rethinking at any time. They are not to be held in perpetuity.
Disclaimer #2: We are sponsor-free. No company below has paid us to advertise their products or share their open jobs. If that changes, we will deliberately call out where we stand to benefit. Additionally, sharing these opportunities and information should not be read as support for these companies or their practices. Regarding jobs, we share these opportunities with the community and only post roles from the company's website. We encourage possible candidates to research each one, as their inclusion does not mean we support the companies or their values.
Until next week, Regulators 😊